jawoke.com return policy
1. General rules
We hope that every customer will be satisfied with every shopping experience at jawoke.com. If you are not satisfied with the goods you received, you can apply for a return or exchange within the specified time. Please read the following return policy carefully to understand your rights and obligations.

2. Return conditions
Unconditional return: Within 7 days from the date of receipt of the goods, you can apply for an unconditional return for any reason (the goods must be kept unused and packaged intact, and will not affect secondary sales).
Return due to quality problems: If there are quality problems with the goods, please contact our customer service within 15 days and provide relevant photos or videos as evidence. We will arrange a free return or exchange service for you. Special products: Some products, such as underwear, intimate apparel, customized products, etc., May not be subject to the unconditional return policy. Please pay attention to the specific instructions on the product details page before purchasing.

3. Return process
Log in to your jawoke.com account, find the product you need to return in "my orders", and click the "apply for return" button. Fill in the return application form, including the reason for the return and whether an exchange is required. For returns due to quality issues, please upload relevant pictures or videos as proof.
Our customer service team will review your return request within 1-2 working days and notify you of the review results by email or sms. After the review is passed, please send the goods back to us as instructed. Please keep the logistics documents for inquiry. After receiving the returned goods and confirming that they are correct, we will process the refund or arrange a replacement as soon as possible.

4. Notes
The returned goods must be kept intact in the original packaging, with all accessories and uncut labels, and will not affect the secondary sale. If the return is caused by personal reasons, the freight will be borne by the customer; if the return is caused by product quality problems, we will bear the return freight. The refund will be returned to the customer's account in the original payment method, and the specific arrival time will depend on the payment channel.

5. Contact us
If you have any questions or need help, please feel free to contact our customer service team:
Customer service email: service@jawoke.com